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Support Services Available at MAC

We are so glad you have chosen to study with us and we would love to make your time with us as fruitful as possible. In order to best support you during your time with us, MAC provides a range of student services and support which you can access at any time during your course. If you require assistance with unit selection and course planning, academic support, study skills, pastoral care, disability support, or anything else that might help you to make the most of your study experience at MAC, please make contact with people listed below.

The following support services are available to all students studying at MAC. Note that there is no additional fee for services provided by the college, or for referral to external services.

Enrolment Support, Course Planning, & Unit Selection

If you require any assistance with respect to your enrolment with MAC or the ACT, need advice on which units to select or how to make a variation to your enrolment, you can contact our registration team:

MAC Registrars: Sarah Barry or Jo Doughty-Roberts
Phone: 1300 591 531
Email: [email protected]

Office Hours: Monday-Friday, 9am-5pm

Dean of Students: Rev. Kate Snell
Phone: 1300 591 531
Email: [email protected]

Office Hours: Monday-Wednesday, 9am-5pm

Academic Support

If you require any academic assistance during your time at MAC, there are a few options available to you. Support is available in a range of academic areas including essay writing, proper referencing, study skills and time management, accessing library resources, and academic English.

Your best starting point is always your lecturer. Every lecturer at MAC takes their role seriously and wishes to support you as best they can. If you want to discuss any of your assignments with your lecturer, for example, getting guidance for an upcoming assignment or additional feedback on a previous assignment, you should contact them. You can do this in person before or after class, or you can contact them using their email address. The lecturer’s email addresses are all listed in the front of this handbook and will also be given to you on the Unit Outline given to you in the first week of class for each of the units you are studying.

In terms of essay writing and study skills, every year MAC runs workshops to help students hone their academic skills. Keep an eye out in your email inbox and at college for further information on future sessions.

In addition to the essay writing workshops, MAC also has a comprehensive Assignment Handbook with tips for research and writing essays, instructions on how to reference and write a bibliography, as well as general study tips. You can download this from the MAC website under the Resources tab.

If you would like to discuss any of these aspects with a member of MAC staff, you can contact your lecturer or the Dean of Students.

Dean of Students: Rev. Kate Snell
Phone: 1300 591 531
Email: [email protected]

Office Hours: Monday-Wednesday, 9am-5pm

Library Support

If you require any assistance with using the MAC library, you can see the library section in the MAC Student Handbook or contact one our librarian who would be happy to help you.

Librarian: Rebecca Shead
Phone: 1300 591 531
Email: [email protected].

Librarian’s Office Hours: Monday 9am-5pm, Wednesday 9am-3pm, Thursday 9am-3pm.

 

If you require assistance with the library outside of these hours, please contact a member of our registration team at [email protected]

Pastoral Support

If you would like to discuss any pastoral concerns with a member of MAC staff, your unit lecturers are a great starting point. You are also able to contact the college Dean of Students to arrange a confidential appointment.

 

Dean of Students: Rev. Kate Snell
Phone: 1300 591 531
Email: [email protected]

Office Hours: Monday-Wednesday, 9am-5pm

Disability Support

According to the Disability Standards for Education, Australian education providers are required to make “reasonable adjustments” to ensure the inclusion of students with disabilities. These adjustments are to ensure that students with disabilities are able to participate in study on the same basis as students without disabilities. Education providers are also required to work are eliminating harassment and victimisation on the basis of disability. (Commonwealth of Australia. (2006). Disability Standards for Education 2005 plus Guidance Notes. Canberra: Commonwealth of Australia.)

In order for us to best support students with disabilities, learning difficulties and/or chronic health conditions, it is helpful for you disclose this information on your ACT and MAC enrolment form. It is also helpful to discuss this with a member of MAC staff to ensure we do all we can to support your individual needs. You can choose to discuss this privately with your individual lecturers, the administrative staff, or the Dean of Students.

Dean of Students: Rev. Kate Snell
Phone: 1300 591 531
Email: [email protected]

Office Hours: Monday-Wednesday, 9am-5pm

If you feel you would require assistance with exiting the building in the event of an emergency (e.g., for students who are wheelchair users or have other mobility impairments, etc.), it would be helpful to complete a Personal Emergency Evacuation Plan (PEEP). To complete this form, see the Registrar or Registration Officer, email them at [email protected] or call them on 1300 591 531.

Financial Support

If you have any concerns about your financial situation while you are studying at MAC, you can make an appointment to meet with the MAC Principal or the MAC Registrar.

MAC College Registrar: Sarah Barry
Phone: 1300 591 531
Email: [email protected]

Office Hours: Monday-Friday, 9am-5pm

Some full-time students may be eligible for Centrelink payments. For more information on Centrelink payments available to students, see https://www.humanservices.gov.au/individuals/services/centrelink.

When you are studying at tertiary level in Australia, some students may qualify to apply for a FEE-HELP loan to pay all or part of your college fees. A FEE-HELP loan does not cover accommodation, laptops, or text books.

For further information on eligibility criteria for FEE-HELP see https://www.studyassist.gov.au/help-loans/fee-help or contact the MAC Registrar or Registration Officer in person, via email ([email protected]), or call 1300 591 531.

Support Services Referrals Available from MAC Staff

There is no charge for students if MAC staff provide you with a referral to any of the following services. However, students will need to enquire directly with these external service providers about any costs involved.

Sexual Assault and Sexual Harassment (SASH) and Domestic and Family Violence (DFV)

Support services are available for students or staff who experience sexual assault and sexual harassment (SASH) or domestic and family violence (DFV).

Please speak to the Dean of Students if you require further information about external legal support.

Dean of Students: Rev. Kate Snell
Phone: 1300 591 531
Email: [email protected]

Office Hours: Monday-Wednesday, 9am-5pm

Alternatively, you can contact the following external services directly:

National Sexual Assault, Domestic Family Violence Counselling Service Ph: 1800 RESPECT (1800 737 732)

Sexual Assault Counselling Australia Ph: 1800 211 028

NSW Rape Crisis Centre (sexual assault counselling and information) Ph: 1800 424 017

NSW Domestic Violence Line Ph: 1800 656 463

Child Protection Helpline Ph: 13 21 11

Domestic Violence Support (NSW Government) https://www.facs.nsw.gov.au/domestic-violence

Personal counselling

Counselling can help you with a range of issues including mental health and emotional wellbeing, loss and grief, relationship issues, and life direction.

Please speak to the Dean of Students if you require further information about external counselling services.

Dean of Students: Rev. Kate Snell
Phone: 1300 591 531
Email: [email protected]

Office Hours: Monday-Wednesday, 9am-5pm

Alternatively, you can contact the following external services directly:

Christian Counsellors Association of Australia

Anglicare

If you would like to speak to someone immediately, you can contact:

Lifeline Helpline Ph: 13 11 14

Beyond Blue Ph: 1300 22 4636

Health and Welfare Services

Health and Welfare services cover a wide range of supports for issues including those related to physical health (i.e., medical), disability, financial, and tenancy.

Please speak to the Dean of Students if you require further information about external legal support.

Dean of Students: Rev. Kate Snell
Phone: 1300 591 531
Email: [email protected]

Office Hours: Monday-Wednesday, 9am-5pm

Alternatively, you can contact the following external services directly:

Anglicare

Australian Government, Department of Human Services

Financial Counselling Australia

Accommodation

Support with accommodation will provide you with information about ways to find accommodation while you undertake your study.

Please speak to the Dean of Students if you require further information about external accommodation support.

Dean of Students: Rev. Kate Snell
Phone: 1300 591 531
Email: [email protected]

Office Hours: Monday-Wednesday, 9am-5pm

Alternatively, you can contact the following external services directly:

Anglicare

Australian Government Department of Human Services (Centrelink)

Student Advocacy

The student advocacy service helps students understand the policy and procedures and can assist with making appeals, grievances and complaints.

Dean of Students: Rev. Kate Snell
Phone: 1300 591 531
Email: [email protected]

Office Hours: Monday-Wednesday, 9am-5pm

Emergency Contacts

In the event of an emergency, please contact Triple Zero (000) to reach the police, fire, or ambulance. Always call Triple Zero (000) in situations where a life is in danger, a crime is taking place, or in time critical situations.

Student support request form

Use this form to request any of the areas of support listed above – this is confidential between yourself and the Dean of Students.

Student support request form

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