We are so glad you have chosen to study with us and we would love to make your time with us as fruitful as possible. In order to best support you during your time with us, Mary Andrews College provides a range of student services and support which you can access at any time during your course.
Supporting students at Mary Andrews College
If you require assistance with unit selection and course planning, academic support, study skills, pastoral care, disability support, or anything else that might help you to make the most of your study experience at Mary Andrews College, please make contact with people listed below.
The following support services are available to all students studying at Mary Andrews College. Note that there is no additional fee for services provided by the college, or for referral to external services.
Enrolment support, course planning and unit selection
If you require assistance enrolling with Mary Andrews College or the ACT, or making variations to your enrolment please contact our Registrar, Sarah Barry.
Phone: 1300 590 531
Email: macmin@mac.edu.au
Office Hours: Monday-Friday, 9am-5pm
Academic support
Academic assistance is available to all our students whether it be accessing resources, such as library resources, developing your academic skills, academic English and time management or course engagement support.
Lecturers
Our Lecturers are your best starting point. They are resourceful, experienced people dedicated to your academic growth. We encourage you to raise any question or need regarding subject content and assignments with your lecturer as soon as needed. They are happy for you to ask for things such as: guidance on upcoming assignments or additional feedback on a previous assignment, and more. Contact your lecturers in person before or after class, or through Moodle or email (provided in Unit Outlines).
Workshops
Hone your academic skills - study skills and assignment writing - through our College workshops. We will inform you of workshop dates and details through Moodle and email.
Library Access and Support
Moodle and our Student Handbook provide extensive information on how to access Library resources. Our Library Support staff are also happy to help. Our administration team are also ready to help if our Library Staff are unavailable. Please contact them via macmin@mac.edu.au
Pastoral Support
If you would like to discuss any pastoral concerns with a member of MAC staff, your unit lecturers are a great starting point. You are also able to contact the college Dean of Students to arrange a confidential appointment.
Dean of Students: Rev. Kate Snell
Phone: 1300 590 531
Email: deanofstudents@mac.edu.au
Office Hours: Monday-Wednesday, 9am-5pm
Disability Support
According to the Disability Standards for Education, Australian education providers are required to make “reasonable adjustments” to ensure the inclusion of students with disabilities. These adjustments are to ensure that students with disabilities are able to participate in study on the same basis as students without disabilities. Education providers are also required to work to eliminate harassment and victimisation on the basis of disability. (Commonwealth of Australia. (2006). Disability Standards for Education 2005 plus Guidance Notes. Canberra: Commonwealth of Australia.)
In order for us to best support students with disabilities, learning difficulties and/or chronic health conditions, it is helpful for you disclose this information on your ACT and MAC enrolment form. It is also helpful to discuss this with a member of MAC staff to ensure we do all we can to support your individual needs. You can choose to discuss this privately with your individual lecturers, the administrative staff, or the Dean of Students.
Dean of Students: Rev. Kate Snell
Phone: 1300 590 531
Email: deanofstudents@mac.edu.au
Office Hours: Monday-Wednesday, 9am-5pm
If you feel you would require assistance with exiting the building in the event of an emergency (e.g., for students who are wheelchair users or have other mobility impairments, etc.), it would be helpful to complete a Personal Emergency Evacuation Plan (PEEP). To complete this form, see see the College Registrar, email macmin@mac.edu.au or call 1300 590 531.
Financial Support
If you have any concerns about your financial situation while you are studying at MAC, please contact the Dean of Students.
Dean of Students: Rev. Kate Snell
Phone: 1300 590 531
Email: deanofstudents@mac.edu.au
Office Hours: Monday-Wednesday 9am-5pm
Some full-time students may be eligible for Centrelink payments. For more information on Centrelink payments available to students, see https://www.humanservices.gov.au/individuals/services/centrelink.
When you are studying at tertiary level in Australia, some students may qualify to apply for a FEE-HELP loan to pay all or part of your college fees. A FEE-HELP loan does not cover accommodation, laptops, or text books.
For further information on eligibility criteria for FEE-HELP see https://www.studyassist.gov.au/help-loans/fee-help or contact one of the MAC Registrars in person, via email (macmin@mac.edu.au), or call 1300 590 531.
Support Services Referrals Available from MAC Staff
There is no charge for students if MAC staff provide you with a referral to any of the following services. However, students will need to enquire directly with these external service providers about any costs involved.
Sexual Assault and Sexual Harassment (SASH) and Domestic and Family Violence (DFV)
Support services are available for students or staff who experience sexual assault and sexual harassment (SASH) or domestic and family violence (DFV).
Please speak to the Dean of Students if you require further information about external legal support.
Dean of Students: Rev. Kate Snell
Phone: 1300 590 531
Email: deanofstudents@mac.edu.au
Office Hours: Monday-Wednesday, 9am-5pm
Alternatively, you can contact the following external services directly:
National Sexual Assault, Domestic Family Violence Counselling Service Ph: 1800 RESPECT (1800 737 732)
Sexual Assault Counselling Australia Ph: 1800 211 028
NSW Rape Crisis Centre (sexual assault counselling and information) Ph: 1800 424 017
NSW Domestic Violence Line Ph: 1800 656 463
Child Protection Helpline Ph: 13 21 11
Domestic Violence Support (NSW Government) https://www.facs.nsw.gov.au/domestic-violence
Personal counselling
Counselling can help you with a range of issues including mental health and emotional wellbeing, loss and grief, relationship issues, and life direction.
Please speak to the Dean of Students if you require further information about external counselling services.
Dean of Students: Rev. Kate Snell
Phone: 1300 590 531
Email: deanofstudents@mac.edu.au
Office Hours: Monday-Wednesday, 9am-5pm
Alternatively, you can contact the following external services directly:
Christian Counsellors Association of Australia
If you would like to speak to someone immediately, you can contact:
Lifeline Helpline Ph: 13 11 14
Beyond Blue Ph: 1300 22 4636
Health and Welfare Services
Health and Welfare services cover a wide range of supports for issues including those related to physical health (i.e., medical), disability, financial, and tenancy.
Please speak to the Dean of Students if you require further information about external legal support.
Dean of Students: Rev. Kate Snell
Phone: 1300 590 531
Email: deanofstudents@mac.edu.au
Office Hours: Monday-Wednesday, 9am-5pm
Alternatively, you can contact the following external services directly:
Legal Support
While staff at MAC cannot provide legal advice, you may be referred to services in the community that can help you with legal matters; such as traffic incidents, domestic violence matters, family law matters, immigration, and consumer rights.
Please speak to the Dean of Students if you require further information about external legal support.
Dean of Students: Rev. Kate Snell
Phone: 1300 590 531
Email: deanofstudents@mac.edu.au
Office Hours: Monday-Wednesday, 9am-5pm
Alternatively, you can contact the following external services directly:
Accommodation
We may be able to provide you with information about ways to find accommodation while you undertake your study.
Please speak to the Dean of Students if you require further information about external accommodation support.
Dean of Students: Rev. Kate Snell
Phone: 1300 590 531
Email: deanofstudents@mac.edu.au
Office Hours: Monday-Wednesday, 9am-5pm
Alternatively, you can contact the following external services directly:
Australian Government Department of Human Services (Centrelink)
Student Advocacy
The student advocacy service helps students understand the policy and procedures and can assist with making appeals, grievances and complaints.
Dean of Students: Rev. Kate Snell
Phone: 1300 590 531
Email: deanofstudents@mac.edu.au
Office Hours: Monday-Wednesday, 9am-5pm
Emergency Contacts
In the event of an emergency, please contact Triple Zero (000) to reach the police, fire, or ambulance. Always call Triple Zero (000) in situations where a life is in danger, a crime is taking place, or in time of critical situations.
Student support request form
Use this form to request any of the areas of support listed above – this is confidential between yourself and the Dean of Students.
Additional Support Services for students in ACT courses and units
For additional support services specific to students enrolled in ACT Diploma, Advanced Diploma and Graduate Certificate courses and units, see the Student Support Services page on the ACT website at https://www.actheology.edu.au/students/student-support-services/.
Mary Andrews College is an affiliated college of the Australian College of Theology
www.actheology.edu.au
