Student Support Services

Supporting Students

We are so glad you have chosen to study with us and we would love to make your time with us as fruitful as possible. In order to best support you during your time with us, Mary Andrews College provides a range of student services and support which you can access at any time during your course.

If you require assistance with unit selection and course planning, academic support, study skills, pastoral care, disability support, or anything else that might help you to make the most of your study experience at Mary Andrews College, please make contact with people listed below.

The following support services are available to all students studying at Mary Andrews College. Note that there is no additional fee for services provided by the college, or for referral to external services.

Mary Andrews College is an Affiliated College of the Australian University of Theology (AUT). You may see reference to the AUT in the information below.

  • If you require assistance enrolling with Mary Andrews College or the AUT, or making variations to your enrolment please contact our Registrar, Sarah Barry.


    Phone: 1300 590 531
    Email: macmin@mac.edu.au

    Office Hours: Monday-Friday, 9am-4pm

  • Lecturers

    Our Lecturers are your best starting point. They are resourceful, experienced people dedicated to your academic growth. We encourage you to raise any question or need regarding subject content and assignments with your lecturer as soon as needed. They are happy for you to ask for things such as: guidance on upcoming assignments or additional feedback on a previous assignment, and more. Contact your lecturers in person before or after class, or through Moodle or email (provided in Unit Outlines). 


    Workshops

    Hone your academic skills - study skills and assignment writing - through our College workshops. We will inform you of workshop dates and details through Moodle and email.

    Library Access and Support

    Moodle and our Student Handbook provide extensive information on how to access Library resources. Our Library Support staff are also happy to help. Our administration team are also ready to help if our Library Staff are unavailable. Please contact them via macmin@mac.edu.au

  • If you would like to discuss any pastoral concerns with a member of the College’s staff, your unit lecturers are a great starting point. You can also contact the college to arrange a confidential appointment.

    Phone: 1300 590 531
    Email: macmin@mac.edu.au

  • According to the Disability Standards for Education, Australian education providers are required to make “reasonable adjustments” to ensure the inclusion of students with disabilities. These adjustments are to ensure that students with disabilities are able to participate in study on the same basis as students without disabilities. Education providers are also required to work to eliminate harassment and victimisation on the basis of disability. (Commonwealth of Australia. (2006). Disability Standards for Education 2005 plus Guidance Notes. Canberra: Commonwealth of Australia.)

    In order for us to best support students with disabilities, learning difficulties and/or chronic health conditions, it is helpful for you disclose this information on your AUT and Mary Andrews College enrolment form. It is also helpful to discuss this with a member of the College’s staff to ensure we do all we can to support your individual needs. You can choose to discuss this privately with your individual lecturers, the administrative staff, or contact the college to make an appointment.

    Phone: 1300 590 531
    Email: macmin@mac.edu.au

    If you feel you would require assistance with exiting the building in the event of an emergency (e.g., for students who are wheelchair users or have other mobility impairments, etc.), it would be helpful to complete a Personal Emergency Evacuation Plan (PEEP). To complete this form, see the College Registrar, email macmin@mac.edu.au or call 1300 590 531.

  • If you have any concerns about your financial situation while you are studying at Mary Andrews, please contact us:

    Phone: 1300 590 531 
    Email: macmin@mac.edu.au

    Some full-time students may be eligible for Centrelink payments. For more information on Centrelink payments available to students, see https://www.humanservices.gov.au/individuals/services/centrelink.

    When you are studying at tertiary level in Australia, some students may qualify to apply for a FEE-HELP loan to pay all or part of your college fees. A FEE-HELP loan does not cover accommodation, laptops, or text books.

    For further information on eligibility criteria for FEE-HELP see https://www.studyassist.gov.au/help-loans/fee-help or contact the College Registrar in person, via email (macmin@mac.edu.au), or call 1300 590 531.

Support Services Referrals Available from Mary Andrews College Staff

There is no charge for students if Mary Andrews College staff provide you with a referral to any of the following services. However, students will need to enquire directly with these external service providers about any costs involved.

  • Support services are available for students or staff who experience sexual assault and sexual harassment (SASH) or domestic and family violence (DFV).

    Please contact us if you require further information about external legal support.

    Phone: 1300 590 531
    Email: macmin@mac.edu.au

    Alternatively, you can contact the following external services directly:

    National Sexual Assault, Domestic Family Violence Counselling Service Ph: 1800 RESPECT (1800 737 732)

    Sexual Assault Counselling Australia Ph: 1800 211 028

    NSW Rape Crisis Centre (sexual assault counselling and information) Ph: 1800 424 017

    NSW Domestic Violence Line Ph: 1800 656 463

    Child Protection Helpline Ph: 13 21 11

    Domestic Violence Support (NSW Government) https://www.facs.nsw.gov.au/domestic-violence

  • Counselling can help you with a range of issues including mental health and emotional wellbeing, loss and grief, relationship issues, and life direction.

    Please contact us if you require further information about external counselling services.

    Phone: 1300 590 531
    Email: macmin@mac.edu.au

    Alternatively, you can contact the following external services directly:

    Christian Counsellors Association of Australia

    Anglicare

    If you would like to speak to someone immediately, you can contact:

    Lifeline Helpline Ph: 13 11 14

    Beyond Blue Ph: 1300 22 4636

  • Health and Welfare services cover a wide range of supports for issues including those related to physical health (i.e., medical), disability, financial, and tenancy.

    Please contact us if you require further information about external legal support.

    Phone: 1300 590 531
    Email: macmin@mac.edu.au

    Alternatively, you can contact the following external services directly:

    Anglicare

    Australian Government, Department of Human Services

    Financial Counselling Australia

  • While staff at the College cannot provide legal advice, you may be referred to services in the community that can help you with legal matters; such as traffic incidents, domestic violence matters, family law matters, immigration, and consumer rights.

    Please contact us if you require further information about external legal support.

    Phone: 1300 590 531
    Email: macmin@mac.edu.au

    Alternatively, you can contact the following external services directly:

    NSW Legal Aid

  • We may be able to provide you with information about ways to find accommodation while you undertake your study.

    Please contact us if you require further information about external accommodation support.

    Phone: 1300 590 531
    Email: macmin@mac.edu.au

    Alternatively, you can contact the following external services directly:

    Anglicare

    Australian Government Department of Human Services (Centrelink)

  • The student advocacy service helps students understand the policy and procedures and can assist with making appeals, grievances and complaints.

    Phone: 1300 590 531
    Email: macmin@mac.edu.au

  • In the event of an emergency, please contact Triple Zero (000) to reach the police, fire, or ambulance. Always call Triple Zero (000) in situations where a life is in danger, a crime is taking place, or in time of critical situations.

  • Use this form to request any of the areas of support listed above – this will remain confidential.

Additional Support Services for students in AUT courses and units

For additional support services specific to students enrolled in AUT Undergraduate Certificate, Diploma, Advanced Diploma, Graduate Certificate and Graduate Diploma courses and units, see the Student Support Services page on the AUT website at https://aut.edu.au/students/student-support-services/.